Contact Us
Please contact us with your issue at Telephone: 866-731-0092
Or
Email: support@texaseng.com We are staffed to provide on-demand support with Certified SolidWorks and PDMWorks Support Technicians and Certified COSMOSWorks support technicians at all times during regular business hours. We also offer an ftp server and real-time, GoToAssist web streaming technology, which allows you to share your screen with the support engineer. Our Responsibility to You
Current maintenance contract customers: we are obligated to attempt to resolve reproducible issues with software. We make every reasonable effort to log and report the issue to the manufacturer in a timely manner. We track the issue and attempt to notify you when the issue is repaired. If applicable, we will direct you to the repair software, which is usually contained at a web site for download, and commonly known as a 'fix' or 'patch' or 'service pack'. Your Responsibility to Us
Software issues must be reproducible on a different machine. Make sure you know the steps required to cause the issue. Also, have your software version and Service Pack (SP), or date code available. For all software, our technicians are required to report the software versions, service packs, serial numbers, and/or customer numbers, your name and company name to the software vendors. How to obtain versions/SP/date codes/serial numbers. Real-time, GoToAssist, Web-based Support
To escalate your issue, you can contact us for a real-time GoToAssist session with a support engineer. The technology allows you to share your screen with us. Contact us by telephone first to authorize the session, then click on the 'Portal Access' fly out menu item in the “Support” menu item at left: this exposes the portal access dialog. Your support engineer will direct you further. File transfers
In cases of file-specific issues, we need copies of your files. Three methods are: Use our ftp site and upload your files to our server. Contact us for instructions. Use email and attach files. Ideally, a compressed file is preferred using WinZip (free eval. at www.winzip.com). You can "stream" the files to us with a real-time, GoToAssist session. Contact a support engineer to enable this capability on your computer. | 
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